Frequently Asked Questions
Everything you need to know about PETESE: how it works, where to use it, what's inside, and how to get a refund.
Yes. The bio-enzymatic formula is non-toxic when used as directed. Spray onto the urine spot on the ground or surface, not directly onto your dog, and allow a few seconds for the formula to act before your pet returns to the area.
No. PETESE is designed for surfaces, not coats. For grooming or coat odor, use a product formulated specifically for fur and skin.
After your dog urinates, point the bottle at the wet spot and spray once or twice from about 20 cm away. Walk on. No rinsing, wiping, or waiting required. The formula evaporates and leaves no residue while the enzymes keep working underneath.
The scent is light and fades within a few minutes. The real work, breaking down uric acid at the molecular level, continues invisibly for up to 72 hours after spraying.
Roughly 200 sprays per full bottle, which translates to 40 to 60 walks depending on how much you use per spot. The travel mini holds about 60 sprays and is included free with every two-bottle bundle.
Concrete, asphalt, paving stones, brick, tile, metal poles, fences, and lampposts. PETESE will not stain or discolor most outdoor surfaces. Avoid raw fabric, untreated wood, and food preparation areas. If you are unsure about a painted surface, test a small spot first.
PETESE eliminates. The active enzymes break apart the uric acid crystals that cause the lasting smell. Once the molecule is broken down, the odor is gone, not covered.
Within seconds for fresh urine. Dried or weeks-old stains may need a second application and a minute to react, since the enzymes continue working as long as the surface stays damp.
Often, yes. Dogs return to spots they recognize by scent. Removing the molecular trace makes the spot less attractive for repeat marking, especially after consistent use over a few weeks.
Cities like Barcelona, Valencia, Madrid, and Lyon have updated their civility ordinances to require owners to rinse public urine. The goal is to reduce damage to street infrastructure (lampposts, building facades) and to improve public hygiene.
PETESE is designed to help you comply with local clean-walk requirements. Always check your municipality's specific rules, as enforcement and exact wording vary by city.
Deionized water, a plant-derived bio-enzymatic deodorizing complex, a gentle natural surfactant, and a micro-dose of lavender essence. No bleach, no ammonia, no parabens, no SLS, no harsh solvents.
Yes. The active ingredients break down into water and inert compounds. The bottle is recyclable and we use a refill pouch system that cuts plastic waste by up to 70 percent compared to single-use spray bottles.
Never. PETESE is cruelty-free. We test for surface compatibility and product stability, not on animals.
Standard shipping arrives in 3 to 5 business days within the EU and 5 to 8 business days for most other regions. You will receive a tracking link by email as soon as your order ships.
Yes, on EU orders over 30 EUR. International orders ship at a flat rate calculated at checkout based on your destination.
We offer a 30-day clean-walk guarantee. If you are not satisfied, email our team and we will refund your order, no questions asked. You can keep the bottle.
Yes. Subscribe and save 15 percent on every refill, with the option to skip, pause, or cancel at any time from your account dashboard.
Visit our contact page or email support@petese.com. We answer most messages within 24 hours, Monday to Friday.